Amy G. Kelley

Working Solutions • 21st October 2025

https://workingsolutions.com/blog/improve-patient-experience-healthcare-customer-service-outsourcing/

The easier you make life for your patients, the better their experience will be. Whether it’s paying their premiums, getting answers to claims questions, setting up appointments, or a variety of other services, setting up a mechanism for prompt and...

21st October 2025

https://workingsolutions.com/blog/future-healthcare-contact-center-communication/

Healthcare communication is evolving rapidly, and forward-thinking hospitals and health systems are embracing this change. Rising patient expectations, workforce challenges and the demand for seamless engagement have created both obstacles and...

21st October 2025

https://workingsolutions.com/blog/healthcare-contact-center-compliance-solutions/

Patient Privacy Isn’t Optional – It’s a Competitive Advantage Every patient interaction—via phone, email, or chat—is a moment of trust. For healthcare organizations, that trust hinges on one thing: data security. Health Insurance Portability and...

Tips and Tricks for Event Success Infographic • 21st October 2025

https://workingsolutions.com/blog/the-authenticity-advantage-the-role-of-customer-service-in-building-trust/

Trust is the foundation of every customer relationship. In a world where consumers have endless choices, the brands that win are those that foster authentic, transparent, and reliable customer interactions. Studies show that 73% of consumers say a...

Solera • 21st October 2025

https://www.solera.com/digital-media/transform-dealer-website-visitors-into-valuable-leads/

Find out the transformative trends for indie auto dealerships.

Solera • 21st October 2025

Winning in the Fast Lane – How Adaptive Cultures Transform Auto Dealerships

Change is the only constant. Consumer preferences evolve, technologies emerge, and the businesses that thrive are those nimble enough to move with the current. While a successful business strategy is essential in an industry that is constantly...

Working Solutions • 23rd September 2025

Why Onshore Call Center Outsourcing + Retention Define ROI

In the rush to cut costs, too many leaders focus narrowly on hourly wage. But as recent events and market data prove, that’s only the sticker price. When you factor in churn, compliance risk, and brand damage, the offshore “discount” often disappears.

Working Solutions • 10th September 2025

https://workingsolutions.com/blog/2025-cx-forecast-your-roadmap-to-customer-service-domination/

Customer expectations are evolving faster than ever, and businesses must adapt or risk falling behind. In 2025, AI, omnichannel engagement, and hyper-personalization will define best-in-class customer service. But implementing these trends require...

Solera.com • 30th April 2025

The Evolution of CX: Why It Matters for Auto Dealers in the Digital Age

The automotive landscape has shifted dramatically. Customer experience (CX) has become the magic differentiator that converts browsers into buyers and first-time customers into lifelong advocates. In a sea of similar inventory and competitive prices,...

Solera.com • 30th April 2025

Rev Up Sales and Drive Loyalty: The Power of Personalization in Automotive Sales

Personalized customer experiences drive engagement, boost sales, and build lasting loyalty. When auto dealers tailor each interaction to fit individual customer needs, they stand out in a crowded market. Want to transform your dealership’s approach?...

Solera.com • 30th April 2025

Why Customer-Centricity Matters Now More Than Ever

The automotive retail landscape has dramatically changed in recent years. Today’s car buyers seek experiences that make them feel valued and understood. Establishing a customer-centric culture is no longer simply a trendy buzzword – it’s your...

Solera • 5th March 2025

Ditch the Shuttle Van: How On-Demand Rides Are Changing Fixed Ops for Good

Managing traditional shuttle services drains resources, time, and money that could drive your dealership’s growth. Between managing drivers, maintaining vehicles, and juggling customer schedules, your team spends valuable energy on transportation...

Working Solutions • 5th March 2025

Boosting Patient Engagement with Innovative Contact Center Solutions

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you...

Working Solutions • 5th March 2025

The Future of Agent Training in Contact Centers: Innovative Trends

Education and development in contact centers are a big deal, and here’s why it matters so much. First, let’s look at customer satisfaction and loyalty. When agents are well-trained, they know their stuff. This means they can tackle customer questions...

Working Solutions • 5th March 2025

Maximizing ROI: The Financial Impact of Customer Experience

Due to continually evolving customer expectations, businesses must focus on delivering exceptional customer experiences to thrive. Customer experience encompasses every interaction with a brand, from initial contact to post-purchase support.

Working Solutions • 5th March 2025

2025 Customer Service Trends: AI, Personalization & Data Integration

Traditional Full-Time Equivalent (FTE) models are outdated and inefficient. At Working Solutions, we focus on interactions rather than the full workday. This means you only pay for customer interactions, not for idle time. Our Interaction Model allows...

Solera • 24th February 2025

Service Suite Shuttle OnDemand

Managing traditional shuttle services drains resources, time, and money that could drive your dealership’s growth. Between managing drivers, maintaining vehicles, and juggling customer schedules, your team spends valuable energy on transportation...

Solera • 17th February 2025

Missed Appointments Are Costing You Money: How Service Suite Can Boost Your Dealership’s Revenue

Every empty service bay costs your dealership money. With industry data showing that 20% of service appointments result in no-shows, dealerships leave significant revenue on the table daily. But what if you could dramatically reduce these costly gaps...

Solera • 17th February 2025

Proactive Outreach Strategies That Deliver Tailored Experiences

Proactive outreach is revolutionizing dealerships’ engagement with customers, fostering meaningful and anticipatory interactions. In today’s competitive automotive market, it’s not just a strategy; it’s essential for creating exceptional customer...

Working Solutions • 3rd December 2024

2025 CX Forecast: Trends & Strategies for Customer Experience

Welcome, CX Innovators! Is your customer service ready for the future? As we look ahead to 2025, the customer experience landscape is shifting faster than ever. But don’t worry; we’re unpacking ways to reshape how your business connects with customers.