Amy G. Kelley

Solera.com • 30th April 2025

The Evolution of CX: Why It Matters for Auto Dealers in the Digital Age

The automotive landscape has shifted dramatically. Customer experience (CX) has become the magic differentiator that converts browsers into buyers and first-time customers into lifelong advocates. In a sea of similar inventory and competitive prices,...

Solera.com • 30th April 2025

Rev Up Sales and Drive Loyalty: The Power of Personalization in Automotive Sales

Personalized customer experiences drive engagement, boost sales, and build lasting loyalty. When auto dealers tailor each interaction to fit individual customer needs, they stand out in a crowded market. Want to transform your dealership’s approach?...

Solera.com • 30th April 2025

Why Customer-Centricity Matters Now More Than Ever

The automotive retail landscape has dramatically changed in recent years. Today’s car buyers seek experiences that make them feel valued and understood. Establishing a customer-centric culture is no longer simply a trendy buzzword – it’s your...

Solera • 5th March 2025

Ditch the Shuttle Van: How On-Demand Rides Are Changing Fixed Ops for Good

Managing traditional shuttle services drains resources, time, and money that could drive your dealership’s growth. Between managing drivers, maintaining vehicles, and juggling customer schedules, your team spends valuable energy on transportation...

Working Solutions • 5th March 2025

Boosting Patient Engagement with Innovative Contact Center Solutions

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you...

Working Solutions • 5th March 2025

The Future of Agent Training in Contact Centers: Innovative Trends

Education and development in contact centers are a big deal, and here’s why it matters so much. First, let’s look at customer satisfaction and loyalty. When agents are well-trained, they know their stuff. This means they can tackle customer questions...

Working Solutions • 5th March 2025

Maximizing ROI: The Financial Impact of Customer Experience

Due to continually evolving customer expectations, businesses must focus on delivering exceptional customer experiences to thrive. Customer experience encompasses every interaction with a brand, from initial contact to post-purchase support.

Working Solutions • 5th March 2025

2025 Customer Service Trends: AI, Personalization & Data Integration

Traditional Full-Time Equivalent (FTE) models are outdated and inefficient. At Working Solutions, we focus on interactions rather than the full workday. This means you only pay for customer interactions, not for idle time. Our Interaction Model allows...

Solera • 24th February 2025

Service Suite Shuttle OnDemand

Managing traditional shuttle services drains resources, time, and money that could drive your dealership’s growth. Between managing drivers, maintaining vehicles, and juggling customer schedules, your team spends valuable energy on transportation...

Solera • 17th February 2025

Missed Appointments Are Costing You Money: How Service Suite Can Boost Your Dealership’s Revenue

Every empty service bay costs your dealership money. With industry data showing that 20% of service appointments result in no-shows, dealerships leave significant revenue on the table daily. But what if you could dramatically reduce these costly gaps...

Solera • 17th February 2025

Proactive Outreach Strategies That Deliver Tailored Experiences

Proactive outreach is revolutionizing dealerships’ engagement with customers, fostering meaningful and anticipatory interactions. In today’s competitive automotive market, it’s not just a strategy; it’s essential for creating exceptional customer...

Working Solutions • 3rd December 2024

2025 CX Forecast: Trends & Strategies for Customer Experience

Welcome, CX Innovators! Is your customer service ready for the future? As we look ahead to 2025, the customer experience landscape is shifting faster than ever. But don’t worry; we’re unpacking ways to reshape how your business connects with customers.

Working Solutions • 7th November 2024

2025 CX Trends: Why Customer Experience Should Be Your Top Budget Priority

As we edge closer to 2025, enhancing customer experience (CX) has become pivotal for businesses aiming to thrive in a competitive landscape. Whether you’re contemplating outsourcing your customer service or improving your in-house operations,...

Working Solutions • 28th October 2024

Working Solutions | Agent Education Tool Kit

A big part of successful customer service is based on having the right people interact with your customers. With a focus on agent recruitment, education, and development, we help you achieve the best possible customer experience while driving higher...

Solera • 28th October 2024

Roadmap to Prosperity: Indie Dealerships' Guide to Competing with the Big Players

Solera • 28th October 2024

Elevating Your Inventory Management: Unleashing Strategies for a Stellar Inventory

Working Solutions • 25th October 2024

Elevate Your Halloween Customer Service: Lessons from Amazon & Target

Customer service is the backbone of any thriving retail business, especially during high-pressure seasons like Halloween. Delivering an exceptional customer experience can be the difference between loyal customers and missed opportunities. As we look...

Working Solutions • 3rd September 2024

The Future of Customer Service Recruitment: Trends You Can't Ignore

Have you ever wondered how to keep up with the fast-paced changes in recruiting customer service talent? As companies adapt to new technologies and shifting work environments, what strategies are essential for attracting and retaining top talent? With...

Working Solutions • 3rd September 2024

Digital Transformation vs. Human Touch in Airline Customer Service | A

In the digital age, many companies are shifting to online communication as their main customer support channel. While this streamlines operations and cuts costs, eliminating phone support can deeply affect customer relations and business performance....

Working Solutions • 3rd September 2024

Enhancing Pet Care: Impact on Pharmacy Support with Working Solutions

The results of Working Solutions’ innovation and improvements were profound. Within a week, the client was able to achieve a 150% increase in service levels while the CSAT score rose from 35 to 75. Addressing client challenges with tailored solutions...